Where do you ship?
We ship to the US, Canada, Australia and Japan. We can’t ship to Central America, South America or The Middle East.
What's your shipping time?
Your doll will be delivered approximately 20-30 days after we receive the payment.
We need 7-21 days for production (depending on the doll’s brand and features) and one week for transportation.
Is shipping free?
Yes, shipping is always free.
What shipping companies do you use?
We use FedEx or UPS to ship your order. Dolls up to 100cm (3’3 ft) are delivered in the USA through EMS (fulfilled by USPS).
Can I pick up my package at Fedex nearest office?
Certainly. You can request delivery at your address as well as at the nearest carrier’s warehouse for pickup. Please leave a note in the ‘note field’ of your order if you wish to take advantage of this special shipping arrangement. You can also choose a specific Fedex office for pickup. Please visit http://www.fedex.com/locate/ for a full list of Fedex offices. Important: the office you choose must be offering the ‘Hold express/ground package at location for pickup’ service.
Can I schedule a delivery time?
Yes you can. Sign up to Fedex Delivery Manager to schedule a delivery time, request a vacation hold or change delivery address. Fedex might charge you a small fee for this service. Please note that The Silver Doll cannot arrange a scheduled delivery on the customer’s behalf.
If you happen not be able to receive the package for an extended period of time (for example because you’re away on holiday) please let us know about this period when you place the order. We will make sure the item is delivered to you before or after your time of absence.
Is the package discreet?
Absolutely. Your doll will be delivered in a plain brown box. No markings indicate the content inside, the name of our company doesn’t appear either. Your doll will be labelled “mannequin” for custom clearance.
Can I track the shipping?
Sure. Once the doll is shipped we send you the package’s tracking number.
Is your packaging secure?
Definitely. Your doll is packaged in a reinforced, double-walled carton box meant to withstand the different hazards that come with shipping. Inside the box a combination of textile and plastic materials ensure cushioning and absence of movement. So far we never had any occurrence of damage during transportation.