In which currency are your prices?
All our prices are in USD. Canadian customers can work out prices in CAD here. Australian customers can find prices in AUD here.
How to order?
Place your order from either a body page or a gallery. Looking for a ready-to-ship doll in US stock? Go here.
From the body page you can customize your chosen body with the customization options available. Once you have gone through all the customization choices you’ll be able to add the doll to the cart.
From the gallery you order the doll exactly as seen in the pictures (with the exception of clothing and accessories. A random nice outfit in stock at time of shipping will be included in the package).
Once the doll is in your cart you can go to checkout. Payments can be made either by credit card or bank transfer. If you pay by credit card you‘ll be directed to the Paypal website. A Paypal account is not necessary to complete you credit card payment.
If you’d rather settle by bank transfer you will still enjoy the protection offered by Paypal. A Paypal account will be needed to make your transfer. Once your order is placed you will receive our Paypal invoice and a separate e-mail with all the information to complete your transfer. Please get in touch if you require help either setting up your Paypal account or completing your transfer.
What payments method do you accept?
You can settle your order through credit card, debit card, pre-paid card, bank transfer (Paypal bank transfer).
For US customers, Paypal credit can be an interesting option. No interests will be charged if you pay your doll in full in 6 months.
How will my purchase show on my credit/debit card statement?
All transactions will read: TSDLTD. Nothing else.
Can I pay on installments?
You may settle payment in up to three months. We’ll ship the doll once payment is completed.
In order to take advantage of this arrangement please choose the payment option ‘bank transfer’ when placing your order. This doesn’t require any actual payment. Once your order is received we’ll send you a Paypal invoice that can be paid through multiple partial payments.
If you plan for example to settle the invoice in 3 months, we will start processing your order a few weeks before your planned final payment, so as that when you finish paying the doll we’ll be ready to ship her.
If you’re unable to complete your payment we will reimburse the amount paid minus a 10% cancellation fee.
What happens after I order?
- Once your order is completed you will receive a confirmation email.
- As soon as your payment is confirmed your order will enter the production process.
- When your order is shipped, we will send you a tracking number.
- You will receive your doll 25-60 days after payment is confirmed, depending on brand, size, features of the doll and time of the year. For more accurate wait times please check dolls’ product pages.
At any time during the ordering process, feel free to get in touch with us if you have any questions regarding your order.
Can I see pictures of my doll before she's shipped?
Of course. This free service, proudly offered by The Silver Doll differentiates us from knock-offs sellers, who are usually not willing to show the customer any pre-shipment photo. To receive pre-shipping pictures simply request them in the order notes, or send us an email.
Can I cancel my order?
Please note that all our dolls are highly customized, made-to-order products and therefore once your order begins to be processed it’s very hard to cancel. So if you need to cancel your order the following cancellation fees are applied:
- 10% if you cancel within 24 hours from the time you placed your order (order still not being processed)
- 50% if you cancel after 24 hours (order already being processed)
No cancellation is allowed after the doll is shipped.
Orders of dolls in US stock are processed immediately and therefore cannot be canceled.
What if I receive my doll damaged?
In the unlikely event that the doll arrive seriously defective we will replace it at no cost to the customer. This warranty only applies to dolls that have not been used. The customer must report the problem within 24 hours of receipt and send photos and/or videos providing evidence of the issue (photos of the damage, photos of the whole doll and of the packaging with the shipping label clearly visible)
In the unlikely event that the doll arrive with a minor or simply cosmetic defect, we will provide repair materials free of charge, and/or a partial refund, the amount of which will depend on the defect.
Please note that ‘flightcase’ packaging is excluded from the warranty. If the hard case arrives with scratches or dents, as long as it can be used for its storage purpose, doesn’t entitle to any compensation.
Do you accept returns?
Sorry, due to the nature of the products sold, returns or refunds cannot be accepted. All sales are final.