How to order?
From the body page you can customize your chosen body with the customization options available. Once you have gone through all the customization choices you’ll be able to add the doll to the cart.
From the gallery you order the doll exactly as seen in the pictures (with the exception of clothing and accessories. A random nice outfit in stock at time of shipping will be included in the package).
Once the doll is in your cart you can go to checkout. Payments can be made either by credit card or bank transfer. If you pay by credit card you‘ll be directed to the Paypal website. A Paypal account is not necessary to complete you credit card payment.
If you’d rather settle by bank transfer we still welcome you to take advantage of the protection offered by Paypal. A Paypal account will be needed to make your transfer. Please get in touch if you require help either setting up your Paypal account or completing your transfer.
How will my purchase show on my credit card statement?
All transactions will read: TSDLTD. Nothing else.
Can I pay on instalments?
Sorry, we don’t currently offer any type of financing or layaway plans. We suggest contacting your credit card company; most major credit cards offer special financing plans at 0% interests. For US customers, Paypal credit can be an interesting option.
What happens after I order?
- Once your order is completed you will receive a confirmation email.
- As soon as your payment is confirmed your order will enter the production process.
- When your order is shipped, we will send you a tracking number.
- You will receive your doll 30-40 days after payment is confirmed, depending on size and features of the doll.
At any time during the ordering process, feel free to get in touch with us if you have any questions regarding your order.
Can I cancel my order?
Once the ordering process begins your order cannot be cancelled. However, if production has not started we can cancel and refund your order less a 10% cancellation fee.
Do you accept returns?
Sorry, due to the nature of the products sold, returns or refunds cannot be accepted and all sales are final.