Orders

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How to order?

To add an item to your cart, first select all the options of personalisation, then click on the button ‘Add to cart’. To get access to your cart, simply click on the cart icon situated on the top right corner of the page.

As for the payment, we offer two options:

  1. Credit/Debit card through Paypal.

Click on the Paypal button. Use your Paypal account. If you don’t have or don’t want to get a Paypal account, click on Paypal Express Checkout; you will be able to settle payment without a Paypal account.

2. Bank transfer.

Fill the ‘Invoice form’; the bank details for the payment will display once the filling of the form is completed.

 

How will my purchase show on my credit card statement?

All transactions will read: TSDLTD. Nothing else.

 

Can I pay on instalments?

Sorry, we don’t currently offer any type of financing or layaway plans. We suggest contacting your credit card company; most major credit cards offer special financing plans at 0% interests. For US customers, Paypal credit can be an interesting option.

 

What happens after I order?

  • Once your order is completed you will receive a confirmation email.
  • As soon as  your payment is confirmed your order will enter the production process.
  • When your order is shipped, we will send you a tracking number.
  • You will receive your doll 20-25 days after payment is confirmed, depending on size and features of the doll.

At any time during the ordering process, feel free to get in touch with us if you have any questions regarding your order.

 

Can I cancel my order?

Once the ordering process begins your order cannot be cancelled. However, if production has not started we can cancel and refund your order less a 10% cancellation fee.

 

Do you accept returns?

Sorry, due to the nature of the products sold, returns or refunds cannot be accepted and all sales are final.

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