Where do you ship?

We ship to Europe, the US, Canada, Australia and Japan. We can't ship to Central America, South America, Africa, the Middle East and any Asian country except Japan.  

What's your shipping time?

In-stock dolls require approximately 3-7 work days from the day we receive the payment. US stock dolls can only be shipped to the US. EU stock dolls can only be shipped to EU countries.

Made-to-order dolls (shipped from China) will be delivered approximately 30-120 days after we receive the payment. Wait times vary depending on region (Europe has longer wait times than North America) brand, doll size, options requested and time of the year (orders placed shortly before Chinese New Year require an extra two weeks wait time). For specific wait times please check dolls' product pages or ask us direct. Dolls are shipped via air.

Is shipping free?

Yes, shipping is always free.  

What shipping companies do you use?

We use mainly Fedex and UPS to ship orders. Please note that the choice of the carrier is made exclusively by the manufacturer of the doll. The Silver Doll can't request a specific carrier.  

Can I pick up my package at UPS/Fedex nearest location?

Most times yes you can. First you'd need to know which carrier ships your doll. However, since usually the carrier is unknown until shipping time, we will ask you to provide both a Fedex and a UPS location. You can find the list of pick-up locations in the official Fedex and UPS websites. Please make sure your selected location offers the 'hold at location' service and that it can accept packages the weight and size of your doll (you can see the info about the maximum weight and size allowed in the carrier website, you can ask us the weight and the size of your package if you need this info). Once you have chosen the Fedex and UPS locations, insert your preferred location as the shipping address, the other location in the order notes.

Can I schedule a delivery time?

The Silver Doll cannot arrange a scheduled delivery on the customer's behalf. You may check with the carrier if they offer such arrangement.

Is a signature required on delivery?

Normally yes. The carrier should require a signature (not necessarily the signature of the receiver though). There can be exceptions though. Fedex and UPS often deliver in the USA without asking for a receiver signature. Technically speaking this is called 'driver release'. The driver might leave the package at the front door or in another location of the delivery address. The Silver Doll strongly recommends customers to sign up to the SMS delivery notification services offered by Fedex and UPS. A SMS message will be sent out to the receiver when the package is delivered.  

Can you deliver to a PO BOX?

Unfortunately our carriers don't deliver to PO BOXes.  

Is the package discreet?

Absolutely. Your doll will be delivered in a plain brown box. No markings indicate the content inside, the name of our company doesn't appear either. Your doll will be labelled “mannequin” for custom clearance.  

Can I track the shipping?

Sure. Once the doll is shipped we send you the package's tracking number.  

My tracking shows an incorrect package weight. Should I worry?

You've received your tracking and it shows that your package weighs 20 kg. However your doll weighs 35 kg. Don't worry, our carriers always show a random package weight in their trackings. There's no way to know why, what matters is that you shouldn't worry. Your package contains the doll that you've ordered. Guaranteed.  

Is your packaging secure?

Definitely. Your doll is packaged in a reinforced, double-walled carton box meant to withstand the different hazards that come with shipping. Inside the box a combination of textile and plastic materials ensure cushioning and absence of movement. So far we never had any occurrence of damage during transportation.